Selected Engagements

While every client environment is different, Wilverley Consultancy has supported organisations across complex sourcing, outsourcing, transformation, and commercial governance initiatives.


Our approach combines independent commercial challenge, practical delivery experience, and a focus on achieving sustainable business outcomes.

Recovering €75M of Supplier Claim Exposure Without Litigation

Infrastructure Outsourcing Commercial Remediation

A global financial institution faced escalating commercial tension within a strategically critical infrastructure outsourcing arrangement after the incumbent supplier submitted cost claims exceeding €75M. The relationship had become increasingly adversarial, with rising operational risk, deteriorating governance, and growing concern around potential litigation exposure.

Wilverley Consultancy was engaged to provide executive-level commercial leadership and support a structured remediation programme focused on stabilising the relationship while protecting the client’s commercial position.


The Challenge

  • Significant disputed supplier claims exceeding €75M
  • Increasing operational and delivery risk within a critical infrastructure environment
  • Weak alignment between contractual mechanisms and operational delivery
  • Deteriorating governance and stakeholder confidence
  • Potential exposure to formal dispute escalation and litigation


Our Approach

Working alongside executive stakeholders, Wilverley Consultancy led a structured commercial remediation programme involving:

  • Forensic contractual and commercial analysis
  • Technical validation of supplier cost assertions
  • Executive negotiation and dispute management
  • Redesign of governance and commercial controls
  • Alignment of operational delivery with contractual obligations

Rather than focusing solely on dispute reduction, the engagement concentrated on creating a sustainable, long-term commercial framework to stabilise the relationship and improve future governance maturity.


Outcomes

  • Supplier claim exposure reduced from over €75M to under €1M
  • Litigation avoided entirely
  • Operational continuity maintained throughout
  • Improved commercial governance and supplier accountability
  • Restored executive confidence in the strategic supplier relationship
“The engagement combined deep commercial expertise with calm executive leadership during a highly sensitive and commercially distressed situation.”

Resolving £40M of Outsourcing Disputes Within a £280M Defence Contract


Defence Sector Commercial Reset and Contract Extension

A major technology services provider was managing a commercially fractured defence-sector relationship, marked by long-running disputes, operational tensions, and a strategically important contract extension valued at approximately £280M.

Wilverley Consultancy was engaged to support executive negotiations, dispute resolution, and commercial restructuring activities aimed at stabilising the relationship and securing future strategic continuity.


The Challenge

  • More than £40M of accumulated outsourcing disputes
  • Highly adversarial supplier-customer relationship
  • Critical contract extension at risk
  • Operational and reputational exposure across both parties
  • Entrenched historical commercial disagreements are limiting progress


Our Approach

Wilverley Consultancy restructured the negotiation strategy to address historical disputes and future commercial arrangements as part of a single, integrated commercial reset.

This included:

  • Executive-level commercial negotiation support
  • Commercial restructuring and remediation
  • Alignment of future incentives and governance mechanisms
  • Stakeholder engagement across operational and leadership teams
  • Development of a sustainable long-term commercial framework

The approach helped move both parties away from adversarial positioning toward a more collaborative and commercially balanced operating model.


Outcomes

  • Secured a £280M strategic contract extension
  • Eliminated more than £40M of accumulated disputes
  • Avoided litigation and reputational escalation
  • Restored operational and commercial stability
  • Established stronger long-term governance foundations
“The engagement demonstrated how strategic commercial leadership can transform distressed supplier relationships into sustainable long-term partnerships.”


Eliminating €20M of Commercial Exposure During a Global Cloud Transformation


Commercial Governance and Programme Remediation During COVID-19

A Tier 1 global bank was undertaking a complex private cloud transformation involving more than 26,000 virtual machines across multiple suppliers when COVID-19 disruption significantly increased programme delivery risk, supplier claims exposure, and governance complexity.

Wilverley Consultancy was engaged to provide commercial leadership across both remediation and programme governance workstreams during a period of extreme operational disruption.


The Challenge

  • Large-scale multi-supplier cloud transformation programme
  • Significant disruption caused by COVID-19 operating conditions
  • Forecast supplier claims exposure of approximately €20M
  • Increasing delivery, governance, and operational risk
  • Complex coordination across global engineering and supplier teams


Our Approach

Wilverley Consultancy led the commercial remediation and governance activities required to stabilise the programme while maintaining delivery momentum.

Support included:

  • Commercial dispute remediation
  • Governance restructuring and escalation management
  • Alignment between programme delivery and contractual controls
  • Coordination across global technical and commercial stakeholders
  • Executive-level risk management and reporting

The engagement focused on maintaining progress in the transformation while protecting the client from escalating supplier cost exposure and contractual instability.


Outcomes

  • Forecast commercial exposure reduced from approximately €20M to zero
  • Programme delivery maintained throughout COVID-19 disruption
  • Improved governance and supplier coordination
  • Enhanced executive visibility and commercial assurance
  • Stabilised long-term commercial and operational relationships
“Wilverley Consultancy helped restore commercial control and delivery confidence during one of the most operationally challenging periods faced by the programme.”